Cart Contents | Checkout |My wish list | My Account
GuateMall.com

Shop with Confidence US Toll Free: (866) 253-3992
TRUST : Learn why customers in 70 countries trust us click here

  Search

 

Advanced Search

English Español
   Currencies
  More Stores

Flowers & Gifts
Sport
 
PayPal
Visa Master Card American Express
Click to verify
Ecuadormall Preguntas Frecuentes
 

Frequently Asked Questions
Home » Frequently Asked Questions

Questions?
If the information provided does not answer your questions please send and e-mail to:ayuda@guatemall.com

How to place an order

When you place an order using your credit card we try to make it easy and fast for you as well as safe.

When looking for a product you can choose from the categories shown on the left menu or on the one on the top. However, if you have a good idea of what you are looking for, such as the author's name, album's name or a product's name, you can use the search engine, which will save you time and effort.

Once you have found the item of your interest, click on "Add to cart"

When you are finish shopping and you wish to review your order, click on the "Shopping cart" icon on the top menu or the "Shopping cart" link on the right hand bar.

Continue with the steps indicated on the screens immediately following.

You will receive an e-mail with your order confirmation. Next time you visit GuateMall.com, you will not need to enter your personal information again.

If you are interested in a product or service we do not offer, we have the option of "Products not listed". There you can enter the required information such as the product or service description you would like and send us your request. We will look for your request and send you the quote of the price for you to consider as well as the code number and instructions to place an order in case you decide to.

Questions?
If the information provided does not answer your questions please send and e-mail to: ayuda@guatemall.com or call to our toll free line (866) 253-3992

How does GuateMall.com work?

GuateMall.com is a store developed with e-commerce tools that allows you to purchase its products through a secure server, and to be delivered anywhere in the world.

All the orders are processed within 24 hours of received with the exception of those needed to be fabricated by our providers such as the case of some musical instruments or clothing garments.

Shipments are made within 48 hours next after we have received your order.

Our database is constantly updated with the information our providers give us daily.

When we receive an order, the availability of the product is verified at our storage and/or our providers' storage areas before validating the credit card information of our clients.

Once the order is packaged and sent to the client, we proceed to charge our client's credit card and an e-mail confirming the shipment is sent to the client.

Many of our clients want products or services not offered in our site, and for them we have the "Specials Order" option. The client enters the required information as well as the description of the desired product or service and then sends us his/her request. GuateMall.com looks for the request and sends the quote of the price for the client to consider as well as the code number and instructions to place an order in case he/she decides to do so.

Quick search
In order to facilitate your visit to our store, a search engine is available to you, which will help you find quickly the product you are looking for.

The search engine is located on the top of the left menu bar. Just type the product name or the singer name you are looking for and the search engine will look for all the products or items in our database related to your search..

Offers
You will find special offers throughout our website. These offers change constantly and represent an opportunity for our clients to obtain novelties at convenient prices that can be processed the same day you place an order.

Secure transactions
GuateMall.com has a safe and secure server that is certified by a secure server international certification company, Thawte, for our clients' personal data transmission.

Questions?
If the information provided does not answer your questions please send and e-mail to: ayuda@guatemall.com or call to our toll free line (866) 253-3992

Why is it safe to buy at GuateMall.com?

GuateMall.com, just like many other World Wide Web sites, makes use of a secure server to receive our clients' personal data. In simple words, the moment you send us your information, it gets codified. Therefore, if someone intercepts the communication between you and us, this person would have to interpret the obtained information.

However, if you still decide not to make your payment through our secure server, please click here to find out about Other Payment Options .

Questions?
If the information provided does not answer your questions please send and e-mail to: ayuda@guatemall.com or call to our toll free line (866) 253-3992

Problems with your order?

If you run across any problem related to your order, do not hesitate to immediately contact us by mail at: servicio@guatemall.com or call to our toll free line (866) 253-3992

Please include in your e-mail the order #, the order description, your personal information (name, e-mail address and telephone #), a detailed explanation of the problem and a picture. We will make our best effort to solve the problem in the shortest possible time.

In the majority of the cases, if the mistake was ours, you will have to return the package to us in the same condition you received it. We will send to you the right product along with a check for the shipment cost you incurred.

* Claims will be attended up to 3 days after the package was delivered.

What happens if a mistake was made with my order?

Please contact us by e-mail at servicio@guatemall.com . or call to our toll free line (866) 253-3992

Please include in your e-mail the order #, the order description, your personal information (name, e-mail address and telephone #), a detailed explanation of the problem and a picture. We will make our best effort to solve the problem in the shortest possible time.

In the majority of the cases, if the mistake was ours, you will have to return the package to us in the same condition you received it. We will send to you the right product along with a check for the shipment cost you incurred.

 * Claims will be attended up to 3 days after the package was delivered.

What if I made a mistake and ordered a product that I already had?

No problem! Please contact us by e-mail at servicio@guatemall.com or call to our toll free line (866) 253-3992

In the majority of the cases you will need to return us the package in the same condition you received it and we will replace it with the product of your choice of a lesser or equal value. You will only have to pay the shipping costs.

 * Claims will be attended up to 3 days after the package was delivered.

Who pays for Customs costs?

Since we ship orders throughout the world, it is impossible for us to estimate such costs. Therefore, when you receive your order, Customs or Postal Office personnel will inform you of the costs and the way to get your package released from Customs.

In the majority of the cases these costs are non-existent or very small.

Questions?
If the information provided does not answer your questions please send and e-mail to: ayuda@guatemall.com or call to our toll free line (866) 253-3992

 

Shipping cost

We offer you 3 shipping methods you can choose from: Regular Mail, Express Mail Service o Courier. Depending on the place you want the package to be delivered, regular mail might takes 1 to 3 weeks and the Express Mail Service o Courier might take 4 to 8 days.

Given that we offer a great quantity of products, it is not possible for us to list the shipping costs by country or geographical area. However, when you choose a product and the shipping method, the total shipping and handling cost will show up on the screen. You can always cancel your order before clicking on the "Place your Order" button if the shipping cost does not satisfy you.

For the products whose dimensions or weight are large we offer alternative shipping methods in order to make the cost for the client as low as possible.

Questions?
If the information provided does not answer your questions please send and e-mail to: ayuda@guatemall.com or call to our toll free line (866) 253-3992

Other Payment Methods

We prefer credit card payments through our secure server. This option is explained in detail when you get to the checkout process. In addition, you can make use of these other payment methods

- Payment with credit card by sending us a fax.

Just follow these steps:

1. Print out the "Purchase Authorization Form" found during the checkout process".

2. Click on "Place your Order"

3. Fill out the form you just printed with your credit card information.

4. Send us this form by fax at (591-2) 2390236.

- Payment with Money Order.

If you would rather pay us with a Money Order please follow these steps:

1. When given the choice of payment please select the "Money Order" option

2. Click on "Place your Order"

3. Send us a Money Order at:

Lorena Mucke
1561 Green Oak Cr.
Lawrenceville, GA 30043
USA

Questions?
If the information provided does not answer your questions please send and e-mail to: ayuda@guatemall.com or call to our toll free line (866) 253-3992

Updating your personal information

Once you have placed your first order with Ecuador Mall, you will be able to place the following orders without having to enter your personal information ever again. However, if your address, e-mail address or any other personal information has changed, you can update these changes at any time.

Questions?
If the information provided does not answer your questions please send and e-mail to: ayuda@guatemall.com or call to our toll free line (866) 253-3992

Other Questions

If you have not been able to find the information you needed about our products and/or services, we will be glad to answer any questions by contacting us at:

preguntas@guatemall.com or call to our toll free line (866) 253-3992
If you would rather send us a fax you can do it at (591-2) 2390236


 

 

Customers
Contact Us Delivery Time
Help Order Status
FAQ My Account
Privacy Policy Payment Methods
The Company
About Us
News & Press
Employment  
   
 Our Stores
Copyright © GuateMall.com 2014 All rights reserved.